Polski
Complaints
- The Customer has the right to file a complaint in the event of non-performance or improper performance of the provisions of the contract.
- The complaint should include:
a) Customer's details, i.e., name, surname, residential address, company name and headquarters, contact phone number, email address,
b) designation of the subject of the complaint,
c) the time period to which the complaint applies,
d) circumstances justifying the submission of the complaint.
- A Customer who is a Consumer has the right under the complaint to request:
a) replacement of the Goods with a new one,
b) repair of the defective Goods,
c) a price reduction,
d) if the defect is significant, they may withdraw from the contract.
- The Seller may refuse to replace or repair the Goods only if it would be impossible or would require excessive costs. In such a case, the Seller may propose an alternative way to fulfill the claim.
- The assessment of excessive costs takes into account the value of the defect-free item, the significance of the defect for the functionality of the Goods, and any inconvenience that may arise for the Customer in the case of another method of fulfilling the claim proposed by the Seller.
- The Consumer has the right to choose the method of fulfilling the claim and to change their claim if necessary.
- Unless otherwise provided by separate regulations, the Seller will consider the Consumer's complaint within 30 days from the date of its receipt. The Seller will respond to the complaint in writing or on another durable medium to the Customer's address or email address provided during the order placement.
- If the complaint is not processed within the specified period, it shall be deemed accepted by the Seller. However, a claim for withdrawal from the contract, if not processed within the specified time, does not mean the complaint has been accepted.